General conditions of sale

1 Com­pa­ny information

PRO­CAD Sys­tems AB (cor­po­rate iden­ti­ty num­ber 556194 – 4991) has its reg­is­tered office in Västerås, Swe­den. The com­pa­ny’s postal address is Trans­for­ma­tor­gatan 2, 721 37 Västerås, Sweden.

If you wish to get in touch with us, send an email to info@​procadsystems.​com with your case and your con­tact details and we will con­tact you shortly.

2 Plac­ing an order

When you have com­plet­ed your order, an order con­fir­ma­tion will be sent to your e‑mail address. In the con­fir­ma­tion you will find all infor­ma­tion about prod­ucts, price, billing and deliv­ery address. If there are any errors in the order con­fir­ma­tion, you should con­tact us imme­di­ate­ly by e‑mail to order@​procadsystems.​com.

3 Deliv­ery

Our nor­mal deliv­ery times are 1 – 4 days. PLEASE NOTE! Orders placed on week­ends will be shipped on the first non-hol­i­day day at the ear­li­est. Soft­ware is deliv­ered by down­load to the cus­tomer’s com­put­er. If delays in deliv­ery should occur (with­out us hav­ing noti­fied you of a longer deliv­ery time), you can con­tact us at e‑mail address: order@​procadsystems.​com.

4 Pay­ment

Pay­ment must be made with­in 30 days of the invoice date, unless oth­er­wise agreed. Pay­ment is made by invoice or, by agree­ment, also by card payment/​bank trans­fer. In the event of late pay­ment, we are enti­tled to charge inter­est on arrears in accor­dance with the Inter­est Act as well as statu­to­ry reminder fees and col­lec­tion fees, includ­ing col­lec­tion costs. All prod­ucts belong to PRO­CAD Sys­tems AB until full pay­ment has been made.

5 Prices

All prices in the web­shop are stat­ed in SEK and all prices are exclu­sive of VAT. We reserve the right to make price changes due to price changes from sup­pli­ers, mis­prints in the price list and inac­cu­ra­cies in prices due to incor­rect infor­ma­tion and reserve the right to adjust the price.

5.1 Quo­ta­tion and order

A writ­ten quo­ta­tion is valid for 30 days from the date of the quo­ta­tion, unless oth­er­wise stat­ed in the quo­ta­tion. An agree­ment shall be deemed to have been con­clud­ed when the recip­i­ent of the quo­ta­tion (“Cus­tomer”) has accept­ed the quo­ta­tion and sub­se­quent­ly received an Order Con­fir­ma­tion from PRO­CAD Sys­tems AB. (“Cus­tomer”) is respon­si­ble for care­ful­ly check­ing that the Order Con­fir­ma­tion is cor­rect and imme­di­ate­ly noti­fy­ing PRO­CAD Sys­tems AB if it con­tains any errors, but no lat­er than 3 days from receipt of the Order Confirmation.

(“Cus­tomer”) shall, in con­nec­tion with the accep­tance of the offer, state the e‑mail address, postal address or e‑invoice to which (“Cus­tomer”) wish­es PRO­CAD Sys­tems AB to send invoic­es and oth­er messages.

5.2 Com­plaints and claims

With regard to the war­ran­ty con­di­tions, the con­di­tions of our respec­tive sup­pli­ers apply.

(“Cus­tomer”) must always con­tact us for approval before return­ing a defec­tive prod­uct. The com­plaint should be sent imme­di­ate­ly after the defect has been dis­cov­ered to order@​procadsystems.​com.

5.3 Con­sumer pro­tec­tion leg­is­la­tion (pri­vate individuals)

We inspect all prod­ucts before they are sent to you. Should the prod­uct still be dam­aged or incor­rect­ly dis­patched when it arrives, we under­take to rec­ti­fy the defect free of charge in accor­dance with applic­a­ble con­sumer pro­tec­tion legislation.

5.4 How do you make a com­plaint? (pri­vate individuals)

Any faults and defects must always be report­ed to order@​procadsystems.​com, stat­ing your name, address, e‑mail address, order num­ber and a descrip­tion of the fault.

If we are unable to rec­ti­fy the defect or deliv­er a sim­i­lar prod­uct, we will reim­burse you for the defec­tive prod­uct in accor­dance with applic­a­ble con­sumer pro­tec­tion leg­is­la­tion. We will pay the return ship­ping costs for approved complaints.

We reserve the right to refuse a com­plaint if it turns out that the prod­uct is not defec­tive in accor­dance with applic­a­ble con­sumer pro­tec­tion leg­is­la­tion. In the event of com­plaints, we fol­low the guide­lines of the Gen­er­al Com­plaints Board, see www​.arn​.se.

6 Lim­i­ta­tion of liability

We accept no lia­bil­i­ty for indi­rect dam­age that may arise from the product.

We do not accept any lia­bil­i­ty for delays/​defects result­ing from cir­cum­stances beyond the com­pa­ny’s con­trol (Force Majeure). These cir­cum­stances may include, for exam­ple, labor dis­putes, fire, war, gov­ern­ment deci­sions, reduced or no deliv­ery from suppliers.

Fur­ther­more, no lia­bil­i­ty is assumed for any changes to products/​product char­ac­ter­is­tics changed by the respec­tive sup­pli­er and oth­er fac­tors beyond our control.

7 Sched­uled and cus­tomized courses

7.1 Can­cel­la­tion

Any can­cel­la­tion must be noti­fied to us no lat­er than 14 work­ing days before the start of the course. In the event of a lat­er can­cel­la­tion with­out a med­ical cer­tifi­cate, the full course fee will be charged.

7.2 Can­cel­la­tion of a sched­uled course

We reserve the right to can­cel a course with too few reg­is­tra­tions. In this case, we will noti­fy you no lat­er than five work­ing days before the start of the course.

8 Prod­uct information

We reserve the right for any mis­prints on this web­site and final sales of products.

9 Amend­ments to the Gen­er­al Terms and Con­di­tions of Purchase

We reserve the right to make changes to the terms and con­di­tions at any time. Amend­ments to the Terms will be pub­lished online on the Web­site. The amend­ed terms and con­di­tions are deemed to be accept­ed in con­nec­tion with the order or vis­it to the website.

10 Dis­pute and arbitration

If a dis­pute aris­es between the par­ties regard­ing the inter­pre­ta­tion or legal effect of the pur­chase agree­ment between the par­ties, the dis­pute shall first be attempt­ed to be resolved by nego­ti­a­tions between the parties.

If the nego­ti­a­tions are not resolved with­in 30 days, either par­ty may request that the dis­pute be resolved by final arbi­tra­tion in Swe­den under the Civ­il Pro­ce­dure Act. In the event of dis­agree­ment over the appoint­ment of the arbi­tral tri­bunal, it shall be appoint­ed by a judge at Västerås Dis­trict Court.

Dis­putes con­cern­ing the inter­pre­ta­tion or appli­ca­tion of these gen­er­al terms and con­di­tions shall be inter­pret­ed in accor­dance with Swedish law and legislation.

10.1 Gen­er­al Com­plaints Board (pri­vate individuals)

In the event that a dis­pute can­not be resolved by mutu­al agree­ment between the par­ties, you as a pri­vate cus­tomer can turn to the Gen­er­al Com­plaints Board, see arn​.se. For res­i­dents of an EU coun­try oth­er than Swe­den, you can sub­mit com­plaints online via the Euro­pean Com­mis­sion’s plat­form for medi­a­tion in dis­putes, see https://​ec​.europa​.eu/​c​o​n​s​u​m​e​r​s/odr.

In the event of a dis­pute, we fol­low the deci­sion of ARN or equiv­a­lent dis­pute res­o­lu­tion body.

PRO­CAD Sys­tems Aktiebo­lag — Gen­er­al terms and con­di­tions of pur­chase (2022−01−01)